Award Winning Support

T​he level of support we offer to our customers is second to none. With field based engineers and remote diagnostics we’re proud to achieve a 98% first time fix rate.

THE BEST SUPPORT AND CARE

You can be confident that productivity isn’t going to be affected by service issues and outages.

With a long history and hard-won reputation, KRL gives the best support and after sales care to all of our print, copy and scan customers.

Expert help desk staff resolve 30% of problems remotely. When we’re needed on site we average a 98% first time fix rate, and a fast service call-out time across our whole customer base.

You will have full confidence in KRL to keep your office printing, copying and scanning moving in the right direction.

FULL BUSINESS CONFIDENCE

Experience

Our print engineers have over 170 years of collective experience. Many have been with KRL for over 20 years. Our staff are trained and accredited to the highest levels, ensuring that customer needs are always understood and that our hardware keeps delivering, over and over.

Daily Support

Daily, we support over 3000 machines in 100’s of locations across East Yorkshire, Lincolnshire and the rest of the UK. You can rest assured that we only supply original manufacturer consumables; and with an extensive inventory of parts and spares in our warehouse, we always have a support solution to hand.

Futureproof Your Print

KRL are also investing heavily in future technology and systems to provide even better solutions to our customers. We are a 5 star accredited dealer with Konica Minolta, we’re innovating with HP PageWide and we’re deploying print solutions which save paper and reduce costs. We live and breath the future of managed print, allowing us to offer the best, tailored advice to our customers.

Konica Minolta
Kyocera
Lexmark
Ricoh
hp