THE BEST SUPPORT AND CARE
KRL provides comprehensive, expert support and after sales care to all of our print, copy and scan customers
EFFECTIVE, FAST PRINTER SERVICING
When we’re needed on site we average a 98% first time fix rate & under 4 hour response time.
REMOTE COPIER DIAGNOSTICS
Our manufacturer trained help desk staff are able to resolve a third of printer and copier problems remotely. We’re often able to get our customers back up & running in minutes, rather than hours.
FIRST TIME FIX IS OUR PRIORITY
When we send our engineers, we send them equipped to fix the fault – not just to meet a promised SLA.
Trust in KRL to keep your office printing, copying & scanning reliably
COPIER SERVICE CONTRACT FAQ
Frequent copier, printer and scanner service questions
Yes. Even if your printer or copier was originally installed by another firm, we can often help. Servicing is usually only possible on laser printers (and new full page inkjets, like HP’s Pagewide range). Unfortunately we cannot service consumer/domestic printers, but we can provide a cost effective alternative when you need it.
Our service contracts cover everything that you need in order to have peace of mind around your print. This includes: Engineer call-out, servicing, spares, preventative maintenance, remote diagnostics, remote fix, automated billing and toner supplies. In fact, the only thing we don’t supply is paper! If you have any further questions around your contract please give the service team a call on 01482 657007.
For a business the short answer is usually “yes” and we can demonstrate exactly why this is true.
Here’s the long answer: The hardware costs more, but the consumables are dramatically cheaper, we’ve calculated that even for a low usage customer the savings are over 40% like for like. For high volume users, the comparison is even more compelling. Aside from running costs, is the reliability of consumer printers: printers are still full of moving parts and consumer models are not rated to support the volumes that businesses require. 95 times out of a 100 a business using consumer printers is:
- spending more than they need to
- suffering from lower quality prints
- waiting for slow scans or copies
- experiencing more downtime
- replacing hardware more often
- wasting time in the electronics aisle
- wasting time installing new printer drivers
In many cases we actually can, it’s impossible to give a ‘one size fits all’ answer here – if you’re in this position give us a call and we’ll do our absolute best to help.