KRL Group uphold the highest levels of service excellence in partnership with Konica Minolta
We are proud to announce that we have been awarded Konica Minolta’s 5 Star Service Accreditation. The 5-Star Service Accreditation is Konica Minolta’s highest partner service award and is only accredited to those that meet levels 3, 4 and 5 in the accreditation scheme.
What does this mean? It means that KRL Group uphold the highest levels of service in partnership with Konica Minolta. We have achieved excellent service standards credentials. Our service delivery and standards have been verified by Konica Minolta to ensure that our customers can expect excellent after sales service.
In order for us to achieve our 5 Star accreditation, we have to supply Konica Minolta UK Ltd with detailed service histories for each of the production print machines installed. We also ensure that our Customer Service Technicians are trained to the highest level which includes advanced network support and colour profiling. Each installation must be accompanied by the correct technical documentation such as network assurance and site survey forms. We must also ensure that we have the capabilities to fully train end users in all aspects of Konica Minolta’s products, functions and document workflows.
The elements contained within this accreditation category cover the following advanced requirements; training, field service calls, service call processing and customer satisfaction.
Maintaining the very highest level of accreditation, our customers can be assured that KRL Group engineers are using only approved methods and genuine parts to maintain optimum performance levels. We service our machine to the highest standard to prevent problems with equipment; however, should any technical issue arise, we stock all equipment to ensure a quick resolution with minimal disruption.
If you would like more information on our services and products, call 01482 657 007 or email [email protected] You can also view our wide range of Konica Minolta products on our website, www.krlgroup.net.