Before working with KRL we used various multifunctional print devices, these were cheap to purchase but extremely expensive to run in terms of copy costs and providing spares.
Now that we use KRL’s managed print services and devices, we can concentrate on our business needs whilst KRL are looking after our Print/Copy needs. It is truly a win-win with less downtime & better support than we could ever provide for ourselves.
“We’ve successfully used other photocopy providers in the past; with only one relationship turning sour. KRL Group shares the philosophy of Sewell by putting the customer first, listening to what the customer requires, because of this they care and therefore provide an excellent level of service.
Since using KRL we have only had one issue with a site based printer, this was dealt with promptly whilst keeping us informed and up to date with progress at all times. KRL Group is easy to deal with and seem to instinctively know what we need. They want to provide what is best for their customer and do truly put the customer first. We love the customer service they give us and they are a joy to work with. Partnering with KRL has been an excellent experience.”
Unrivalled service and Support
At KRL Group we pride ourselves on our quality of service and expertise in our field. We see our customers more like partners and we strive to aid them in all aspects of their printing and copying needs.
KRL Group deploys 9 field-based technicians, each of whom carries full car stocks, this means we can offer a maximum 4 hour response time and a 98% first-time fix rate.
- One invoice gives you a true picture of your printing and copy costs
- Eliminate the need to source, buy toners and printer supplies
- Eliminate the need to arrange repairs of printers and copiers
- Take the pressure off your IT department with one call to KRL Group – Reduce time lost through faults
– Remote copier meter readings eliminate the need for you to take readings