MKM & KRL have a long history, going back more than a decade to when MKM approached KRL to take over print support from the incumbent supplier. KRL were given the opportunity to prove their equipment and service levels and, after a successful trial period, KRL are now MKM’s sole supplier for multifunction and laser printers.
Over the years all of MKM’s traditional dot matrix printers were replaced with leased and serviced laser printers. MKM considered a number of suppliers from around the UK.
KRL’s programme of extensive testing to ensure compatibility with existing software and systems won the day. Once successfully completed KRL were asked to supply all locations within MKM’s Branch network.
Printing is a vital front line service MKM and KRL ensure the equipment is always serviced for reliability, consumables are delivered in advance and any issues are resolved in very short timescales.
Edward Broderick, Group IT Manager at MKM explains “KRL’s pricing was very competitive and given their good service levels tested over many years, the choice was not a difficult one. MKM do not operate on the ‘lowest cost basis’, but on the ‘best value’ basis. Therefore, we expect competitive prices but accept that good service is not always the cheapest. A provider who can service issues quickly and efficiently and respond is import to us. MKM prefer to do business within the Hull area, thus KRL, offering good service and being Hull based, are a good fit. KRL are also easy to do business with, MKM having its own longstanding Account Manager.”
Edward continues “Installation is always smooth and on-time with KRL’s engineers taking the time to ensure users know how to use the equipment. Often when MKM are opening new sites, due to building works, opening times are known to change. KRL have always been able to accommodate this. Where KRL rolled out new laser printers to all MKM Branches, KRL engineers also installed other (not KRL supplied) equipment for MKM and the whole process worked extremely well. If ever there is a delay in getting a spare part, KRL will supply to site loan equipment to ensure we are kept working with the minimum downtime.”
In conclusion, Edward confirmed that MKM would have no hesitation in recommending the services of KRL Group to similar local businesses or contacts.