Service

Many promises are made to potential customers during a sales pitch. At KRL Group we don’t make promises we can’t keep. Our after-sales care and support is a key factor as to why our customers stay with us. Before delivery of your equipment, one of our fully trained technicians will carry out a site survey to ensure ease of delivery and installation.

Once your equipment is installed and fully networked, we will provide training to key users of the copiers. This includes training in making the best use of the features of your copiers.  We will also supply you with a contact in case you have any problems. Please note we offer a maximum service response time of 4 hours.

Our first time fix rate is consistently at 98% and we continually strive to improve this figure. We achieve this through the comprehensive car stocks our field-based technicians carry with them. This is backed up by a parts and consumables stores at our head office.

Our contracts are easy to understand with no hidden charges or confusing paragraphs. You simply purchase or lease the equipment from us and have a service agreement by the side of it. No built-in copies or maintenance means you know what you are paying for and you do not pay unnecessary interest.

Despite the high level of reliability of the copiers we supply it seems inevitable that once in while a machine will give problems just when you need it most. We have invested considerably in the automation of customer call handling to respond quickly to any problems.
 
Our customer response system prioritises calls and operates emergency procedures. Microsoft Certified Engineers are dispatched without delay so you are up and running in the shortest possible time.

We continually monitor our performance and implement copier improvements as they become available. With a direct link to the manufacturers we monitor news of any modifications or possible problems so that we can fix them before you are even aware of them.