Kingston have invested considerably into the automation of customer call handling. Despite the high level of product reliability it seems inevitable that the machine will give problems just when you need it most. To that end our system prioritises calls and operates emergency procedures. Our Microsoft Certified Engineers are dispatched without delay in order to have customer up and running in the shortest possible time.
We continually monitor our performance and continue to implement improvements as they become available. With our direct link to the manufacturers we monitor news of any modifications or possible problems that we can attend to long be fore a customer is even aware.
Each engineer carries an extensive stock of commonly used parts which enables us to virtually eliminate the need for a call back or to leave a machine down for any length of time.